Careers

Join our team!

Current openings:

1) Customer Care Representative

2) Design Developer

3) Fabric Sourcer, Coordinator & Buyer

 

CUSTOMER CARE REPRESENTATIVE

For our office in the city centre of Amsterdam we are looking for a talented customer care representative who is highly organized; has a high service orientation and finds gratification in helping people. The function will require overall responsibility for providing customer support to our B2C clients for Róhe Frames and Les Coyotes de Paris worldwide in a way that reinforces the brand values and ensures a superior customer experience. 

RESPONSIBILITIES

  • Daily responsibility of the B2C Customer Care Support for Les Coyotes de Paris and Róhe Frames;
  • Handling of customer complaints
  • Process return requests and returns 
  • Provide information on status of orders to end consumers
  • Distribute issues in a structured way to other departments 
  • Communicate with the Distribution Centre regarding shipments
  • Confidently provide feedback and share ideas to improve the way we work and the way we interact with our customers
  • Back up office management 

 

PROFILE

  • Development and implementation of an exceptional customer experience strategy that is in line with our brand identity
  • Delivers a qualitative customer experience throughout every interaction by demonstrating a solution focused way of thinking, excellent problem solving and ‘detective’ skills while resolving inquiries 
  • Handles situations in the best interest of both customer and company
  • Enthusiastic advocate for the brand, cultivating relationships that build brand loyalty by promptly responding to customer needs

 

SKILLS AND EXPERIENCES

  • Bachelor’s degree
  • At least 1 year relevant work experience
  • Fluent in English/Dutch, both written and verbal 
  • Experience with Shopify and preferably with Exact Globe (or other ERP system)
  • Problem analysis and solving skills, demonstrating good judgment 
  • Excellent interpersonal and communication skills are a must 
  • Helpful, professional, focused and positive
  • Must be organized, flexible, adaptable to change, and able to multi task in a fast-paced diverse environment
  • Team oriented, ability to work with a diverse customer base
  • Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office

CONTACT

If you match our profile and you are interested in joining our team please send an email to stephanie@roheframes.com with your motivation letter and CV.

 

 

DESIGN DEVELOPER 

For our office in the city centre of Amsterdam we are looking for a developer in the design team. RÓHE is an Amsterdam based design studio with an international approach to fashion. The collections are defined by signature handwriting, selections of high-quality Italian fabrics and attention to detail. Silhouettes with a sharp edge, characteristic of RÓHE. 


JOB DESCRIPTION

As a developer you are responsible for the development of RÓHE Men & Women’s collections. You work closely with and in the design team.  


RESPONSIBILITIES

# Responsible for the deadlines of the 4 women’s SMS collections & 2 men’s SMS collections a year.

# Prepare line plan and present it to the buyer & the design team.

# Write tech packs and make size specifications according to the sketched design or samples.

# Ordering the sample meters together with the fabric buyer and chasing the fabrics throughout the development. 

# Track and follow up on proto samples, making sure all proto samples arrive on time.

# Organise fit sessions.

# Responsible for keeping track of our Masterfile. Ensuring all information is always up to date.

# Work closely with manufacturers and mills.

# Making sure the SMS collections will be ready to be sent out to the sales agents.

# Writing sales memo comments for the sales team.

# Writing the descriptions of the garments.  

# Handover of the SMS collection to the marketing team to prepare for photo shoots.

# Handover of the SMS collection to production & buying to prepare for production.

 

SKILLS AND EXPERIENCES

# You have an education on HBO level and a minimum of 3-5 years’ experience in a similar job

 # Organized, flexible & committed

# Precise and accurate

# Independent and self-motivated

# Strong communication and writing skills in Dutch and English

# You are strong in building and maintaining relationships and you admire working with different departments and international people

# You are a problem solver and multi-tasker with the ability to manage competing priorities

# Good knowledge of Microsoft Office 365 (Excel

# Enjoy working in a small team

 

If you match our profile and you are interested in joining our team please send an email to nadine@roheframes.com, with your motivation letter and CV.

 

 

FABRIC BUYER / COORDINATOR

For our office in the city centre of Amsterdam we are looking for a fabric sourcer, coordinator and buyer. RÓHE is an Amsterdam based design studio with an international approach to fashion. The collections are defined by signature handwriting, selections of high-quality Italian fabrics and attention to detail. Silhouettes with a sharp edge, characteristic of RÓHE.

 

JOB DESCRIPTION

As a fabric specialist you are responsible for the sourcing, development and the buying of all RÓHE Men & Women’s fabrics. You work closely with the design and the production team to ensure the fabrics are produced on time for sampling and bulk production.  

 

RESPONSIBILITIES

# Responsible for the sourcing of new fabrics and mills.

# Selecting fabrics at our agents or on the fabric fairs, with or without the design team.

# Being able to find solutions for leftover fabrics, to re-use them in a sustainable way.

# Work closely with manufacturers and mills on all fabric aspects during development and production.

# Ensure quality of product and achievement of margin/sustainable targets throughout the material/product development process.

# Monitor and solve fabric problems during development & production.

# Managing fabric sourcing and price negotiations.

# Owning all pre-bookings of fabrics for all divisions from development to bulk production.

# Coordinate/follow-up fabric orders during development & production to ensure on-time delivery.

# Ensuring all information is up to date in the system, in terms of pricing and fabric details. 

# Setting up fabric library, ensuring the physical & digital fabric library is always up to date.

# Managing all liability fabrics.

# Consolidate and share all data across all divisions.

# Evaluate/analyze mill performance and inform design/production team.


 

SKILLS AND EXPERIENCES

# You have an education on HBO level and a minimum of 3-5 years’ experience in a similar job

# Organized, flexible & committed

# Precise and accurate

# Independent and self-motivated

# Strong communication and writing skills in Dutch and English

# You are strong in building and maintaining relationships and you admire to working with different departments and international people

# You are a problem solver and multi-tasker with the ability to manage competing priorities

# Good knowledge of Microsoft Office 365 (Excel

# Enjoy working in a small team

If you match our profile and you are interested in joining our team please send an email to nadine@roheframes.com, with your motivation letter and CV.

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