Returns & Exchanges

Are you unhappy with the product you ordered and want to return it?
No problem, we're here to help.

Purchased items can be returned within 14 days of the delivery date. 

Please make sure that the return form is enclosed with your order and that this form must be completed and included in the package.
Without this return form we will not be able to process.

Items to return must be in perfect condition, with tags still attached and accompanied by a completed return form.
We do not pay for additional customer tax.


For orders placed in EU:

With EU orders a pre-paid DHL return label is
included in the box, you are obligated to use this label to send back your return.

If your order is above 250 EUR made in the EU,
the pre-paid DHL label is free and there will be no charge.

For orders below 250 EUR in EU, the costs for this pre-paid DHL label
are for the customer and the costs are the same as the shipping costs per country.
€6 for NL, Belgium & Germany / €15 for the rest of Europe.
We will deduct this amount from the refund later on.

For International orders placed outside Europe + UK

For other orders placed outside EU, the costs for the return are for the customer. Please follow the instructions below on how to send back your return.

How to return items for orders placed outside Europe:

Please make sure that the return form is enclosed with your order and that this form must be completed and included in the package.
Without this return form we will not be able to process.

Items to return must be in perfect condition, with tags still attached and accompanied by a completed return form.
We do not pay for additional customer tax.

Please follow the below instructions to return your item:

1. Place the item(s) and the completed return form in the original shipping box,
or use an alternative solid packaging method.

2. Close securely

3. Take the package to your nearest post office within 14 days of the delivery date of your order. It is your own responsibility to ship the items with track & trace. 

Please send your package to:

MODE-EXPRESS
ATT: ROHE FRAMES RETURNS
Vossenbeemd 111G
5705 CL Helmond
The Netherlands

4. When the return has arrived back at our warehouse & is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you have paid for the purchased your item. In case of sale items, we are able to refund the sale price of the items. 

*We cannot accept returns from earrings because of hygienic reasons.

***In case of sale items, we are able to refund the sale price of the items. 

Shopping Cart

×

Your cart is currently empty.

Product title

Product title

1 x €29,95

Subtotal

Free shipping & returns on orders above 250€ made in EU.

Check Out