Customer Experience & E-Commerce Intern
The role
You will support the day-to-day operations of our digital channels and contribute to creating an exceptional online customer experience. Working closely with the E-Commerce Specialist, to support e-commerce operations, customer care, CRM, digital marketing, and performance optimization. You will play an active role in maintaining and improving the online customer journey, supporting product launches, marketing campaigns, customer engagement, and website merchandising.
Customer Care & Experience
- Answer customer service inquiries through email and customer care platforms.
- Ensure all communication remains timely, professional, and aligned with the brand tone of voice.
- Support in updating FAQ pages and customer support resources.
- Gather customer feedback and identify recurring questions or opportunities for improvement.
E-Commerce Operations
- Support with website updates, product uploads, collection launches, and sale preparations.
- Assist in maintaining product categorization, visual merchandising, and “shop the look” functionality across categories.
- Upload and update product information including descriptions, imagery, sizing details, and produc tags.
- Help ensure all product pages are accurate, visually aligned, and optimized for conversion.
- Assist with quality checks across the website to ensure a seamless customer experience.
CRM & Email Marketing
- Assist with audience segmentation and customer list management within the CRM platform.
- Help analyze campaign performance including open rates, click-through rates, and conversions.
- Participate in A/B testing for email flows and website optimization initiatives.
- Support loyalty and retention initiatives including customer engagement campaigns and offline shopping activations.
Data & Performance Analysis
- Assist in monitoring website performance, customer behavior, and campaign results.
- Help prepare weekly or monthly reports on e-commerce KPIs and marketing performance.
- Support analysis of customer journeys, conversion performance, and retention opportunities.
Other
- Support the team where needed.
About you
- 2+ year university student
- Available to work from our Amsterdam office.
- Fluent in English; Dutch is a plus.
- You are eager to learn, accurate, and proactive.
What we offer
- An opportunity to gain a hands on experience in a dynamic and growing retail company.
- An inspiring and creative working environment within an international fashion brand.
- A young, ambitious team where no day is the same.
- Working in a historic building in the center of Amsterdam.
- Healthy lunch from our own kitchen every day.
Please send your CV and motivation to: grace@roheframes.com